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fraud shield
Common Fraud Risks to Watch
Out For
At Kashu, we’ve built our platform with industry-leading safeguards, but the first line of defense against fraud is you. Fraud Shield is here to help you recognize, prevent, and respond to scams — so you can use Kashu with confidence.
Never Use Someone Else’s Information
- Do not enter anyone else’s credit card information into Kashu.
- Do not connect a bank account that doesn’t belong to you.
- Only use your own verified payment methods — violations may result in account closure.
If you ever suspect fraud or unauthorized activity on your account, please contact us immediately at help@kashupay.com.
Be Mindful of Your Spend
- Always keep track of how much you’re moving through your card.
- If something feels off — pause and double-check before proceeding.
- Remember: staying in control of your spending is the best way to avoid mistakes or unwanted fees.
Verify Suspicious Activity
- If your bank reaches out to verify a purchase, take it seriously.
- Always confirm the transaction with Kashu Support to make sure it’s legitimate.
- Don’t ignore fraud alerts from your bank — they are often your first warning sign.
Watch Out for Social Engineering
- Never share your Kashu login or verification codes with anyone.
- Scammers may impersonate “Kashu Support” — remember, we will never ask for your password.
- Be cautious of anyone offering to “move money for you” in exchange for fees, favors, or personal access.
Keep Your Devices Secure
- Use strong, unique passwords and update them regularly.
- Enable biometric logins (Face ID, fingerprint) for added security.
- Avoid using public Wi-Fi when moving large sums of money.
Spot the Red Flags
Be on the lookout for:
- Unexpected requests to “test” a transaction for someone else.
- Offers that sound too good to be true.
- High-pressure tactics pushing you to move money quickly.
What To Do If You Suspect Fraud
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What To Do If You Suspect Fraud
Stop immediately — don’t send more money.
Check your account activity and if you notice anything unusual, contact Kashu Support at help@kashupay.com.
Our team will review and secure your account, and escalate to your bank if needed.
Our Commitment
Fraud Shield is part of our ongoing mission to keep Kashu safe, transparent, and reliable for everyone. By working together, we can outsmart scammers, protect your credit, and make sure money moves the way it should — securely and on your terms.
